Our cut off time for orders involving uploading of your own artwork and checking of files is 3pm, anything sent after 3pm will be checked and approved the following day before going to print. Orders that involved design will be typically be designed within 2-3 working days before going to print. Larger precast such as folded leaflets, and multiple page booklets and other multiple products will typically designed within 1-2 weeks depending on amount of work involved. These timeless will be confirmed by email or phone after placing of order.
Frequently Asked Questions
What are the cut off times?
How do I place an order?
Ordering through our website is really simple, once you’ve paid for your order you can upload and approve your artwork directly online. Just follow the steps below to get started:
Find the item you need from our Products menu. Use the drop downs to choose the specifications you would like and click ‘add to basket’. Once you have everything in the basket that you need, click on the basket icon in the top, right corner of the screen. Proceed to checkout and choose a delivery address. You’re now ready to upload your artwork if you have not requested the design service. You can also email files to us at info@premier-printers.net
Can I make changes to my order once the artwork has been approved?
Due to the quick turnarounds that we offer, we are unable to make any changes to the artwork, or the order itself, once your artwork has been approved so please bear this in mind and check your proofs very carefully. If your order hasn’t yet been approved and you need to make a change, don’t worry! We will be able to cancel your order so that you can place a new one with the amended info.
What should I do if my order or payment fails?
Contact us via phone, chat, email and we will be happy to assist
Why do I not need to pay VAT on any products?
Premier Printers in Inverness work with the very best supplier in the UK to print and dispatch products. As we are effectively reselling print products by our suppliers, we do not charge VAT. VAT is currently compulsory for companies that have a Turnover of over £90,000. We have chosen not to become VAT registered at this time, (keeping initial costs lower at the checkout). This will likely change within the next 1-2 years.
What file types can I upload?
PDF or JPEG files are preferred but you can also upload TIFF, Illustrator (AI) and Photoshop (PSD) files.
Are there any file types that you can’t accept?
Unfortunately, we can’t accept PNG, Pages (mac), Publisher, SVG, WEB, .HTML, or GIF files.
What colour should my artwork be set up in?
All artwork must be supplied in CMYK. If your artwork is set up in a different format, such as RGB, then this will automatically convert out at the proofing stage which can vary the colour of your artwork.
How big should my files be?
The maximum size we would be able to accept is 200mb in total.
What resolution do I need to set my artwork up at?
For small format jobs, such as flyers and business cards we would advise the resolution to be 300dpi minimum. Large format jobs such as posters and roller banners should be 150dpi minimum and for PVC banners we would advise 75 – 150 dpi.
What does the red line on my proof mean?
The red line marks the safety area. We will make the final cut 3mm outside of this at the blue cut line shown at the edge of your proof. We recommend that all important text and images are inside the red line so that they’re not at risk of being cut.
I’m not sure that my proof looks right, what should I do?
If you’re not happy with your proofs, please do not approve. Please get in contact to speak to our studio team, outlining your issue and we can take a look at what we can do to help.
What should I check my proof for?
Checking proofs is a vital part of the print process. When checking over your proofs, please download the file on to your desktop and check to make sure you are happy to receive this in the final product.
We’d advise to double check the below:
- Colour – make sure that your colours are consistent throughout and there haven’t been any changes. Setting your artwork up in CMYK should prevent this from happening.
- Spelling and grammar
- Orientation
- Missing text
- Any boxes/lines that shouldn’t be there
- Page numbers and running order
Please take note of any warnings that are given and only approve when you are happy to go ahead!